Refund policy

Subscriptions are sold and processed by our payment provider, Paddle, acting as the Merchant of Record. Paddle handles billing, taxes (VAT) and refunds on our behalf. Your card statement will show Paddle.

As a consumer in the EU/Poland you have the right to withdraw from a distance contract within 14 days without giving a reason.

PURPOFF is a digital service delivered immediately. At checkout you can ask us to start the service right away. If you give that express consent and acknowledge that you thereby lose the 14-day right of withdrawal once the service has been fully performed, then — in line with the law — a refund is not available after you have started using the paid features. If you do not give that consent, your 14-day withdrawal right applies as normal.

You can cancel at any time from Settings. Cancellation stops the next renewal; you keep access to the paid features until the end of the current billing period. We do not charge a cancellation fee.

Subscriptions renew automatically at the end of each billing period at the price you agreed. We will never change your price for a future period without your clear, prior consent, and we will give you notice before any change.

If something goes wrong — a technical fault, a duplicate charge, or you were billed in error — contact us at contact@purpoff.com and we (via Paddle) will make it right. This policy does not limit your statutory consumer rights.

Email contact@purpoff.com from your account address with your order details, or use the refund link in your Paddle receipt. We aim to respond within 14 days. Your data-protection rights are described in the Privacy Policy.